1. Information we collect
808 GAWD AUDIO may collect information you provide when you purchase a product, contact support, or access the Customer Vault. This can include your name, email address, purchase details, product entitlements, support messages, and account or login information.
We may also collect limited technical information needed to operate and protect the website and Customer Vault, such as browser or device information, IP address, security logs, session data, timestamps, and download activity.
2. How we use information
We use information to process and verify purchases, deliver digital products, provide Customer Vault access, maintain purchase history and product entitlements, provide updates and re-downloads, respond to support requests, prevent fraud or abuse, troubleshoot services, and comply with legal obligations.
3. How information is shared
We do not sell customer personal information. Information may be shared with service providers that help us operate the store and deliver purchases, including payment processing, website hosting, security, database/storage, and email-delivery providers. These providers receive information only as needed to perform their services.
We may also disclose information when required by law, to protect our rights or users, to investigate fraud or security issues, or in connection with a business transfer such as a merger or sale of assets.
4. Payments
Payments are processed by Stripe or another payment provider presented at checkout. 808 GAWD AUDIO does not need to store your full payment-card number. Payment providers may collect and process payment, billing, fraud-prevention, and transaction information under their own privacy policies.
5. Cookies, sessions, and authentication
The website and Customer Vault may use essential cookies or similar technologies to keep you signed in, protect sessions, remember authentication state, and operate secure account features. The Vault may also use one-time email verification codes to confirm access to an account.
6. Security
We use reasonable administrative and technical safeguards designed to protect customer information and digital downloads. No online service can guarantee absolute security, so customers should also protect access to their email accounts and devices.
7. Data retention
Purchase, entitlement, and account records may be retained for as long as reasonably necessary to provide re-downloads, updates, customer support, accounting, fraud prevention, and legal compliance. Authentication codes and temporary security data may be kept for shorter periods.
8. Your choices and rights
You may contact 808 GAWD AUDIO to ask about personal information associated with your customer account, request correction of inaccurate information, or request deletion where applicable. Some transaction or legal records may need to be retained even after a deletion request.
Depending on where you live, applicable law may provide additional privacy rights. We will honor valid requests as required by applicable law.
9. Children
808 GAWD AUDIO products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy as the store, Customer Vault, products, or legal requirements change. The effective date at the top of this page will be updated when material changes are published.